Frequently Asked Questions
At Ricos Cleaning, we know choosing a cleaning service comes with plenty of questions. From how our process works to what’s included in each service, our goal is to be as transparent and helpful as possible. Below, we’ve gathered the most common questions our clients ask and provided clear, straightforward answers to help you feel confident in your decision.
What areas do you serve?
We’re proud to serve families and businesses in Hayward, CA and surrounding Bay Area communities such as San Leandro, Castro Valley, Union City, Fremont, and Oakland. If you’re not sure whether your location is included, just reach out—we’re always happy to let you know if we can accommodate your area.
What types of cleaning services do you offer?
Our services include basic home cleaning, deep cleaning, occasional commercial cleaning, and carpet vacuuming. While we don’t provide full carpet shampooing or restoration, our vacuuming helps keep carpets fresh and dust-free. We also offer move-in and move-out cleaning, special occasion cleaning, and customizable cleaning plans to suit your lifestyle.
How often can I schedule cleaning?
That’s completely up to you. Many of our clients prefer weekly or bi-weekly visits to keep their homes consistently fresh, while others book us monthly or on an as-needed basis. Whether you want a one-time deep clean, ongoing upkeep, or occasional support, we’ll create a plan that works with your schedule.
Do I need to be home during the cleaning?
Not at all—it’s your choice. Some clients like to be home, while others prefer to give us access and return later to a spotless space. Either way, you can trust our team to respect your home and belongings at all times.
What’s included in a basic cleaning?
Basic cleaning covers the essentials: dusting, vacuuming, sweeping, mopping, sanitizing bathrooms, wiping down kitchen surfaces, and tidying up living spaces. This service is designed to keep your home looking and feeling fresh on a regular basis.
What’s included in a deep cleaning?
Deep cleaning goes beyond the basics. We focus on overlooked areas like baseboards, window sills, cabinet interiors, and detailed bathroom and kitchen scrubbing. This service is ideal for seasonal resets, preparing for guests, or simply giving your home a thorough refresh.
Do you bring your own cleaning supplies?
Yes, we provide all the cleaning supplies and equipment needed to complete the job. If you’d like us to use specific products—such as eco-friendly or hypoallergenic options—just let us know in advance and we’ll be happy to accommodate your request.